General Testimonials

"Making the decision to purchase BWTV has been a great investment for our organization. It is excellent training on service that has short video clips that are meaningful with well-structured content. My team is really enjoying our huddles and discussions around the videos."

Ginia Chapline
Texas Trust Credit Union



"We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce."

Kaili Moss
Shore Lodge



"I love BWTV its really helping break things down. I love all the exercises that go with it. No problems, easy to use, even for someone like me who isn't tech savvy."

Claudia Alvarado
William Wesley Grand Salon & Spa



"I love your course! The videos are great and to the point…not too much information at once and I really enjoyed your questions that followed. Very nice work. Can’t wait for the next course to be created."

Patty Thurgood
Indiana University Health



"I have followed Bryan Williams for years and was thrilled when I learned about BWTV - this was just the tool I needed to bring Bryan to my teams on an ongoing basis to keep our level of service at WOW. With BWTV my teams can experience the professionalism, connection, and humor that Bryan brings through the videos and I can keep the conversation going with the Discussion Guides. I highly recommend BWTV to any organization that values a high standard of customer service."

Erin Peck
Kripalu Center for Yoga & Health


"The service training I received from Bryan was exceptional. His workshops provide you with the tools necessary to effectively run a business, but more importantly, manage your team. I took away several concepts that will help me in the development of my career."


Charany Hydara
Account Executive, Premium Ticket Services
Washington Nationals Baseball Club





"Thank you Bryan for presenting at our Lunch & Learn Webinar Series, Customer Service: Work Like You Own It on July 26th.  I have received positive feedback from many of our staff members on how they found the webinar, insightful, informative, motivational and encouraging (I want to do better, be better).  Your style of presenting humorous, energetic and easy to follow.  To maintain the enthusiasm, each of our main offices, during bi monthly staff meetings, have been charged with informing staff how they will “wow” for that week.  You are definitely a true master of providing stellar customer service."


Jacquelyn Hair, PHR
Regional Human Resources Director
Arthritis Foundation, Mid Atlantic Region


"Not only is Bryan a charismatic speaker who is able to engage his audience throughout the session, but he is thoroughly knowledgeable in all matters relating to service excellence. He was able to apply universal service principles to the banking industry, and even use examples that our employees could relate to. He was well prepared with information about current client service initiatives that we were promoting internally, and wove them into his presentation seamlessly. His energy kept our very large group of attendees interested and engaged, even though we started at the early hour of 7:30AM!"

Sunday Perry
Former Executive Vice President
Harris Private Bank



“'Seven Principles of Engaging Your Customers' was a perfect presentation for our branch staff. Brian Williams did a great job of presenting the material. He was funny, energetic and accomplished his goal of showing us how to create a culture of service excellence."

Cathy Callahan
Vice President – Branch Administration
ESSA Bank & Trust



"Bryan Williams' insight and passion for service is undeniable. But the value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen."

Susan Miller
Director of Cunningham Sales Institute
Cunningham Center for Leadership Development
Columbus State University



"We thought Bryan's training session was excellent! He provided a very positive and up-beat environment, the humor and interactive nature also added to the learning opportunity. All of the attendees that I spoke with really enjoyed it; each of them said they were able to walk away with something they believe will help them in their job."

Glenn R. Murphy
Sales & Marketing Manager
The Washington Times



"My experience with Bryan has been truly inspirational. His energy, knowledge, professionalism, and genuine interest in helping people is what drives his success. We are now using his program "EngageMe" throughout our largest division and our people can't get enough of him. Thank you Bryan for helping Lifetouch create an experience that really Wow's our guests."

Kathy Cleveland
Director of Corporate Photographic Development
Lifetouch, Inc.



"Bryan Williams is passion in action! Extraordinarily talented, extremely professional and highly results-oriented, he truly lives world-class service in everything he does. I am honored to have him as professional colleague and personal friend."

Chip Bell
Magnetic Service



“Mr. William’s e-publications have been insightful for me, my clients and business associates. No matter the industry, his reflections and reports are very applicable to any customer service environment. Thank you for the insightful information!”

Amy Kirsch
Amy Kirsch & Associates
Centennial, Colorado



"Every person within our organization was able to grow both personally and professionally from his service excellence course. Months later, we continue to use his approach and tactics when discussing ways to enhance the customer experience."

Jacob Johnson
Prem Group



"The purpose of this meeting was to energize employees to view themselves as service professionals and to learn practical steps for providing service that will amaze our customers. Most of the employees attending were custodial staff. You made the information come alive with appropriate real life experiences that everyone could relate to and understand. Your passion for service and extensive knowledge and experience in the service industry coupled with superb communication skills resulted in a phenomenal event for us."

Dianne Jones
Director of School Plant Operations
Montgomery County Public Schools - Maryland



"Bryan Williams is a dynamic and influential speaker. Bryan massages the audience and truly brings the “Engage Me” message across. Additionally, I appreciate the relationships that Bryan builds with the audience before, during, and after his sessions. His follow-up emails and conference calls provide invaluable information and resources on customer service."

Diane C. Richardson, PHR
Human Resources Director
The Virgin Islands Public Television System



"Over the last 28 years of working in the hospitality industry I have continue looking for ways to improve myself and my staff. After attending Brian Williams presentation on customer service with four of my staff members it is clear to us that he is an expert. My staff I left his presentation knowing there is more we can do for our customers. It stimulated conversation amongst ourselves on how we can help each other provide better service for our GUEST. He helps you understand from the person receiving the service perspective and what is expected and how to exceed expectation.
Thanks you for and informative session."

Nevin Phillips
PGA Director of Golf
Mahogany Run Golf Course



"Bryan Williams is a dynamic presenter... his customer service sessions in St. Croix hosted by the USVI Department of Tourism were engaging, thought-provoking and highly informative. Bryan's personal testimonies and illustrations brought life to the concepts he taught us in both sessions, and magnified the importance of delivering world class service, double-platinum style!"

Liz Llanos
Legislative Project Coordinator
Office of Senator Nellie Rivera-O'Reilly

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