What clients had to say...
"The impact Bryan has made in our organization has been tremendous and within six months we began seeing results and improvements in our guest service ratings. One thing that truly separates Bryan from other consultants is that he takes the time to learn the organization, and then not only produces the result but goes to the next level by working closely with us to ensure the learning's are effectively executed. Bryan's service heart really does come through in everything he does." Betsy Murphy Vice President, Learning & Development Carlson Restaurants Worldwide
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Bryan Williams provides an inspiring and compelling presentation on customer service and how to implement into the culture of the entire workplace. His seminar was the highlight of our convention based on the overwhelming and numerous compliments we received on evaluations. Attendees praised Bryan for his superior workshop and have requested that we bring him back again and again! Working with Bryan is an event planners dream--easy to accommodate and loved by attendees!
Brenda Orffer Event Designer Washington Health Care Association
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We thought your training session was excellent. You provided a very positive and up-beat environment, the humor and interactive nature also added to the learning opportunity. All of the attendees that I spoke with really enjoyed it; each of them said they were able to walk away with something they believe will help them in their job.
Glenn R. Murphy
Sales & Marketing Manager
The Washington Times
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“Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.”
Golden H. Bethune, RN, MSN, CNAA, BC
Executive Vice President/Administrator
Riverside Regional Medical Center
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"Bryan Williams is passion in action! Extraordinarily talented, extremely professional and highly results-oriented, he truly lives world-class service in everything he does. I am honored to have him as professional colleague and personal friend." Chip R. Bell, Author Magnetic Service and Customer Loyalty Guaranteed
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"Bryan Williams brings a passion and commitment to service excellence. He inspires executives and frontline staff to provide 5 star service to their customers and to each other. His enthusiasm, practical advice and constant encouragement, coupled with his tireless customer support,help transform his client organizations. Each of us feels fortunate to have Bryan on our team. There is no better service excellence partner than Bryan Williams and B. Williams Enterprise!."
Deborah Lafer Scher
Chief Administrative Officer
CareOne, LLC
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“Mr. William’s e-publications have been insightful for me, my clients and business associates. No matter the industry, his reflections and reports are very applicable to any customer service environment. Thank you for the insightful information!”
Amy Kirsch
Amy Kirsch & Associates
Centennial, Colorado
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"Bryan Williams has an uncanny knack of hitting the topic of development of a world-class service culture in each issue of his Service Journal! It is obvious that he has managed in an exceptional service environment and is passionate about sharing how we can all do the same!! My business is better for his insights and I know my team appreciates my growth in management style through implementation of his principles."
Jamie Holmes
Renowned Hotel Executive & General Manager
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"Every person within our organization was able to grow both personally and professionally from his service excellence course. Months later, we continue to use his approach and tactics when discussing ways to enhance the customer experience."
Jacob Johnson, President
Prem Group, Commercial Real Estate
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"The purpose of this meeting was to energize employees to view themselves as service professionals and to learn practical steps for providing service that will amaze our customers. Most of the employees attending were custodial staff. You made the information come alive with appropriate real life experiences that everyone could relate to and understand. Your passion for service and extensive knowledge and experience in the service industry coupled with superb communication skills resulted in a phenomenal event for us."
Dianne Jones
Director of School Plant Operations
Montgomery County Public Schools - Maryland
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"Not only is Bryan a charismatic speaker who is able to engage his audience throughout the session, but he is thoroughly knowledgeable in all matters relating to service excellence. He was able to apply universal service principles to the banking industry, and even use examples that our employees could relate to. He was well prepared with information about current client service initiatives that we were promoting internally, and wove them into his presentation seamlessly. His energy kept our very large group of attendees interested and engaged, even though we started at the early hour of 7:30AM!"
Sunday Perry
Former Executive Vice President
Harris Private Bank
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"FAHSA's professional development committee suggested your presentation, and they were right...your presentation was outstanding! Thank you for making this convention very special. Your evaluations were rated excellent by those attending the session. We truly appreciate your willingness to share your talent and expertise and we appreciate the time you took from your busy schedule to make this program successful." Gail Matillo
Director of Housing and Program Development
Florida Association of Home Services for the Aging
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"Bryan Williams is a caring and generous individual who gave of his time and energy to mentor a group of high school students studying marketing at our Academy. Bryan and I had spoken briefly about his EngageMe materials and I was very impressed with his writings and philosophies. He volunteered to drive to our high school in Falls Church, VA, from his offices in Maryland and give a complimentary presentation to our Hospitality, Culinary, and Entrepreneurship classes. Everything he had to say was valuable and the students were motivated and excited by his presentation. Bryan felt it was important to work with the young people who are preparing to enter college and further their study of the industry. He is a consummate professional!"
Kim Galeano
Hospitality Management Instructor Marshall Academy, Falls Church, Virginia |
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