What clients had to say...
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!"
Isabel Morero
Reservations Manager
Marbella Club Hotel, Golf Resort & Spa (Marbella, Spain)
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"Bryan Williams spoke at our 2008 Conference & Expo. He did an amazing job! His energy and passion were contagious throughout the attendees. They valued the tangible tools presented in his session and now are more capable of implementing such tools in their workplaces. We would be honored to work with him again!"
International Spa Association
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"Bryan Williams provides an inspiring and compelling presentation on customer service and how to implement into the culture of the entire workplace. His seminar was the highlight of our convention based on the overwhelming and numerous compliments we received on evaluations. Attendees praised Bryan for his superior workshop and have requested that we bring him back again and again! Working with Bryan is an event planners dream--easy to accommodate and loved by attendees!"
Brenda Orffer
Event Designer
Washington Health Care Association
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"Bryan Williams' insight and passion for service is undeniable. But the value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen."
Susan Miller
Director, Cunningham Sales Institute
Cunningham Center for Leadership Development
Columbus State University
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"The impact Bryan has made in our organization has been tremendous and within six months we began seeing results and improvements in our guest service ratings. One thing that truly separates Bryan from other consultants is that he takes the time to learn the organization, and then not only produces the result but goes to the next level by working closely with us to ensure the learning's are effectively executed. Bryan's service heart really does come through in everything he does."
Betsy Murphy
Vice President, Learning & Development
Carlson Restaurants Worldwide (T.G.I.Friday's)
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"Bryan Williams presented at our 10th Annual I.R.R.R.M. Conferences. He engaged the delegates, who represented multiple nationalities, with concepts and simple steps for success in a challenging economy. It all evolved around superb Customer Service, and is easy to introduce or reinforce in your day to day business. Everyone should certainly have departed the Conference with a few ideas to make their hotels perform at a higher level. Well done Bryan."
Joe Opp
Senior Vice President, Membership Services
The Leading Hotels of the World, Ltd.
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“Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.”
Golden H. Bethune, RN, MSN, CNAA, BC
Executive Vice President/Administrator
Riverside Regional Medical Center
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"Bryan Williams is a strong and very energetic speaker and motivator, our key staff truly enjoyed the time with him. His knowledge, criteria and wisdom certainly made an huge impact on them. They felt truly motivated and will surely use his extraordinary examples as new tools for their jobs."
Ernesto Medina
Operations Manager
Marquis Los Cabos Resort
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"We thought Bryan's training session was excellent! He provided a very positive and up-beat environment, the humor and interactive nature also added to the learning opportunity. All of the attendees that I spoke with really enjoyed it; each of them said they were able to walk away with something they believe will help them in their job."
Glenn R. Murphy
Sales & Marketing Manager
The Washington Times
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"Motivating. Inspiring. Entertaining. Bryan's EngageMe presentation cast new light upon the complex hotel/guest relationship. It gave participating hoteliers a different perspective (the guest's) and a few precious tips on how to enhance our service skills. These service skills will help us make each of our guests feel special any time they choose to stay at our properties."
Alessia De Gregori
Revenue Manager
Hotel Majestic Roma (Rome, Italy)
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"My experience with Bryan has been truly inspirational. His energy, knowledge, professionalism, and genuine interest in helping people is what drives his success. We are now using his program "EngageMe" throughout our largest division and our people can't get enough of him. Thank you Bryan for helping Lifetouch create an experience that really Wow's our guests."
Kathy Cleveland
Director, Corporate Photographic Development
Lifetouch, Inc.
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"I had the pleasure of hearing Bryan speak at the 2009 Leading Hotels of the World conference. I found Bryan to be one of the most engaging speakers that I have come across in my 20 years in the industry. Bryan has a wonderful gift of keeping the attention of his audience and the ability to present skills for achieving five star service in ways that are easily understood and easy to apply."
Chris Sellitto
Chatham Bars Inn
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"It was very nice to attend your training. I could see your passion for service in the tone of your voice and also in your attitude!"
Laura Tavares
Reservations and Yield Manager
Hotel Fasano Sao Paolo Brazil
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Bryan Williams is passion in action! Extraordinarily talented, extremely professional and highly results-oriented, he truly lives world-class service in everything he does. I am honored to have him as professional colleague and personal friend."
Chip Bell, Author
Magnetic Service
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"Bryan Williams is a phenomenal speaker. He was able to engage and inspire our leadership group to serve our employees as they are, in turn, the ones who serve our customers. His presentation was energetic and motivational, and I hope to bring him back to our organization again in the future!"
Morgan E. Mason, MBA, MHSA
Performance Improvement/Computer Based Learning Coordinator
University of Kentucky Hospital Staff Education
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"Bryan’s presentation was not only interactive, but very effective and thought-provoking as it left me pondering on the simple principles that we so often forget to apply as leaders. After getting back to work, I was eager to get my team members not only to understand their function, but to also appreciate their purpose in creating a culture of service excellence."
June Kyula
Rooms Division Manager
Nairobi Serena Hotel (Nairobi, Kenya)
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“Mr. William’s e-publications have been insightful for me, my clients and business associates. No matter the industry, his reflections and reports are very applicable to any customer service environment. Thank you for the insightful information!”
Amy Kirsch
Amy Kirsch & Associates
Centennial, Colorado
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"Bryan Williams has an uncanny knack of hitting the topic of development of a world-class service culture in each issue of his Service Journal! It is obvious that he has managed in an exceptional service environment and is passionate about sharing how we can all do the same!! My business is better for his insights and I know my team appreciates my growth in management style through implementation of his principles."
Jamie Holmes
Renowned Hotel Executive & General Manager
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"Every person within our organization was able to grow both personally and professionally from his service excellence course. Months later, we continue to use his approach and tactics when discussing ways to enhance the customer experience."
Jacob Johnson, President
Prem Group, Commercial Real Estate
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"The purpose of this meeting was to energize employees to view themselves as service professionals and to learn practical steps for providing service that will amaze our customers. Most of the employees attending were custodial staff. You made the information come alive with appropriate real life experiences that everyone could relate to and understand. Your passion for service and extensive knowledge and experience in the service industry coupled with superb communication skills resulted in a phenomenal event for us."
Dianne Jones
Director of School Plant Operations
Montgomery County Public Schools - Maryland
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"Not only is Bryan a charismatic speaker who is able to engage his audience throughout the session, but he is thoroughly knowledgeable in all matters relating to service excellence. He was able to apply universal service principles to the banking industry, and even use examples that our employees could relate to. He was well prepared with information about current client service initiatives that we were promoting internally, and wove them into his presentation seamlessly. His energy kept our very large group of attendees interested and engaged, even though we started at the early hour of 7:30AM!"
Sunday Perry
Former Executive Vice President
Harris Private Bank
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"FAHSA's professional development committee suggested your presentation, and they were right...your presentation was outstanding! Thank you for making this convention very special. Your evaluations were rated excellent by those attending the session. We truly appreciate your willingness to share your talent and expertise and we appreciate the time you took from your busy schedule to make this program successful."
Gail Matillo
Director of Housing and Program Development
Florida Association of Home Services for the Aging
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"Bryan Williams is a caring and generous individual who gave of his time and energy to mentor a group of high school students studying marketing at our Academy. Bryan and I had spoken briefly about his EngageMe materials and I was very impressed with his writings and philosophies. He volunteered to drive to our high school in Falls Church, VA, from his offices in Maryland and give a complimentary presentation to our Hospitality, Culinary, and Entrepreneurship classes. Everything he had to say was valuable and the students were motivated and excited by his presentation. Bryan felt it was important to work with the young people who are preparing to enter college and further their study of the industry. He is a consummate professional!"
Kim Galeano
Hospitality Management Instructor
Marshall Academy, Falls Church, Virginia
