Customer Service Consulting
B.Williams Enterprise will work with you to assess your organization's unique service concerns, then help you develop a customized strategy to address them. Whether those concerns are related to selection, orientation, organizational alignment or service standards development, we are at your service to assist in creating a culture of service excellence.
Our Consulting approach will help your organization:
- Develop effective Service Standards, Mission, and Vision
- Design and implement a culture of world-class customer service
- Design and implement an On-Boarding Experience that focuses on service excellence (Onboarding experience includes: Recruitment, Selection, Orientation, Department Training)
- Build a team-based culture of high morale and empowerment (Work like you own it!)
What Our Clients Are Saying...
"The impact Bryan has made in our organization has been tremendous and within six months we began seeing results and improvements in our guest service ratings. One thing that truly separates Bryan from other consultants is that he takes the time to learn the organization, and then not only produces the result but goes to the next level by working closely with us to ensure the learning's are effectively executed. Bryan's service heart really does come through in everything he does."
Vice President, Learning & Development
Carlson Restaurants Worldwide (T.G.I.Friday's) www.tgifridays.com
“Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.”
Golden H. Bethune
, RN, MSN, CNAA, BC
Executive Vice President/Administrator
Riverside Regional Medical Center www.riversideonline.com